TOTAL QUALITY MANAGEMENT DALAM PEMBELAJARAN JARAK JAUH DI SMKN 1 KARANGGAYAM
Abstract
Artikel berbasis penelitian thesis ini bertujuan untuk mengetahui, mendiskripsikan, dan menganalisis perencanaan, pelaksanaan, dan implementasi konsep total quality management dalam pembelajaran jarak jauh di masa pandemi covid19. Lokasi penelitian SMK Negeri 1 Karanggayam Kebumen. Penelitian bersifat kualitatif. Pengumpulan data diambil dengan metode observasi, wawancara secara mendalam dan dokumentasi. Analisa validitas data dilakukan dengan teknik triangulasi. Hasil penelitian adalah bahwa (a)proses manajemen berlangsung dalam tahap persiapan, pengembangan sistem, dan implementasi sistem; (b)unsur total quality management berupa fokus pada pelangggan, obsesi terhadap kualitas dan kerjasama team. Upaya perbaikan mutu pembejalarannya berupa: (a)peningkatan mutu layanan kepada pelanggan (pelanggan) sekolah dan (b)peningkatan SDM sekolah melalui pelatihan in house training (IHT) Microfot Office 365.
References
Hardjosoedarmo, Soewarso. Total Quality Manajemen. (Yogyakarta: Andy Offset,1990)
Moleong, Lexy J. Metodologi Penelitian Kualitatif, (Bandung:Remaja Rosdakarya, Cet.III, 2014)
Mulyono, Manajemen Administrasi dan Organisasi Pendidikan, (Jogjakarta: Ar-Ruzz Media, 2008)
Peraturan Pemerintah 19/2005 tentang Standar Nasional Pendidikan
Rochaety, Ety, dkk. Sistem Informasi Manajemen Pendidikan. (Jakarta, Bumi Aksara, 2008)
Sallis, Edward. Total Quality Management in Education, (Yogyakarta:IRCiSoD, Cet. VIII , 2008)
Sugiyono. Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D. (Bandung: Alfabeta, 2010)
Undang-Undang Nomor 20 Tahun 2003 tentang Sistem Pendidikan Nasional
Usman, Husaini. Manajemen Teori Praktek dan Riset Pendidikan, (Jakarta: Bumi Aksara,2008)
Copyright (c) 2019 Sulis Rokhmawanto, Agus Salim Chamidi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.
Komunika by http://ejournal.iainu-kebumen.ac.id/index.php/An-Nidzam/ is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
1.png)
